Frequently Asked Questions
Everything you need to know about shopping with Cue.
What is Cue's shipping policy?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I return an item?
If you are not perfectly satisfied, you may return your items within 30 days of purchase. Items must be in original condition with tags attached. Please visit our returns portal to generate a prepaid shipping label.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style consultants for advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.
Where are Cue garments manufactured?
Cue is proud to produce a significant portion of our collections locally. We prioritize ethical manufacturing processes and work closely with audited factories to ensure high-quality craftsmanship.
Can I track my order?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.